Login

Follow Directbidz on Twitter

Directbidz.com Buyers Protection Plan

As our customer, we suppose you should feel good about your purchase. We provide you with complete descriptions and pictures so you can make a knowledgeable choice next to friendly Customer Support. Buy with confidence knowing our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.

Return Policy for Directbidz.com Items

  • All returns must be made within 7 days of the item's receipt.
  • We offer a 100% money-back guarantee if the item is not as described.
  • Some restrictions may apply and are subject to a 25% restocking fee**.
  • Shipping is non-refundable.

* All Directbidz.com merchandise is guaranteed to be as described and 100 % AUTHENTIC. This is a full money-back guarantee including shipping. Return Shipping fees are subject to approval and any duties/taxes or customs fees are non-refundable. Other restrictions may apply.

** A 25% re-stocking fee will apply for any item which is returned as described and shipping is non-refundable.

How to Return Merchandise

A valid RMA# (Return Merchandise Authorization) must be obtained before returning your merchandise!

  • You can acquire your own RMA number by contacting Live customer support. Along with your User Id and SKU# , please provide detailed reasons for your return.
  • You can also obtain an RMA by logging on to Live Help or email us at directbidz@gmail.com
  • Upon approval, Customer Service will issue a Return Authorization Number.
  • Refunds will only be issued after a Return Authorization Number has been obtained.
  • Please print the RMA# on the outside of all returning parcels. Packages without a clearly marked, valid Return Authorization Number will be refused.

Refused or Undeliverable Packages

Packages that are refused by the customer or undeliverable and returned to Directbidz.com will automatically be assessed a 35% restocking fee once package is received.

For any questions or comments please email us at:

 directbidz@gmail.com